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Online Reputation Management (ORM)


Knowing what they say about you and your business on the internet is key to creating a loyal customer base for your company.


The digital channel has become the main way of searching for opinions and commentary on all brands. A company suffering from negative opinions about it can have a lot of difficulty achieving growth in the current highly competitive market.

We must know what is said about us and where so we can act and make decisions on the matter. Combining online listening with positive SEO actions can be a turning point for improving the online reputation of a company.

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On one hand, active listening, mention detection and activity related to the company and the industry.

On the other, pure SEO work improves the reputation of the company, getting it to appear in branded results in the privileged positions in the search engine.


Both focuses complement each other in a digital reputation management system for the company, in such a way that the perception of the company as well as visibility improves, always with the possibility of increasing user loyalty thanks to a post-sales service that's much faster and much more efficient.

METHODOLOGY

We work on the management of the online reputation in two main ways which complement each other to perfection:
metodologia-orm
Both focuses complement each other in a digital reputation management system for the company, in such a way that the perception of the company as well as visibility improves, always with the possibility of increasing user loyalty thanks to a post-sales service that's much faster and much more efficient.
  • Definition of KPIs and the main objectives for the project
  • Getting immersed in the company and detecting the main improvement areas
  • Project roadmap
  • Active listening
  • Website positioning continuous improvement process.
  • Performance analysis and the evolution of the situation
What are we looking for in an online reputation project? To improve the perception of the company in the digital channel through a defined strategy that is received by customers as a more suitable service for meeting their expectations. This must translate into recurring purchases and increased satisfaction

Who is this service intended for?

  • Companies with online reputation problems: poor opinions, negative comments on the net, a negative perception by the customers of the received product or service
  • Companies that are unaware of the their present situation on the net and need to know what end users think of their business.
  • Electronic commerce businesses wishing to improve their post-sales service and increase user loyalty.
  • Market niches with intense SEO competition

If you think we can help you, contact us

Services


All of the services
If you need development specialists to develop or improve your digital business, we can help you.